| Overview: |
Are you someone who thrives in a fast-paced environment, enjoys working with people, and takes pride in delivering exceptional service? Join our dynamic Conferences & Events team as a Summer Operations Assistant, where you’ll play a key role in creating a smooth, welcoming, and memorable experience for our summer guests.
Reporting to the Director of Conferences & Events and working closely with the Associate Vice President, you’ll serve as a vital point of contact and problem-solver throughout the summer season. Your ability to stay organized, communicate effectively, and think on your feet will help ensure that every group and guest enjoys a seamless visit from start to finish.
Key responsibilities include:
- Acting as a first point of contact by managing the main phone line with professionalism and efficiency.
- Logging and tracking guest concerns or operational issues in a project management platform and collaborating with campus partners to ensure timely resolutions.
- Assisting with group check-ins by distributing key packets, providing directions, and ensuring guests are set up for a smooth arrival.
- Representing the department with a high level of customer service, ensuring every interaction is helpful, responsive, and courteous.
- This role is perfect for someone who enjoys being part of a team, values hospitality, and wants to gain hands-on experience in event logistics and client services.
|
| Training & Employment Dates: |
Training: Monday May 18, 2025 – Friday, May 23, 2025
Employment Dates: Monday, May 18, 2025, to Friday, August 1, 2025. This position will be mostly nights and weekends, but may require early mornings or late nights for event coverage. Schedule will vary each week with days off usually occurring on weekdays. Weekend and holiday work is regularly required. Candidates with concerns about the start or end date, or general schedule questions, are encouraged to reach out to conferencesandevents@qu.edu for discussion.
|
| About the Department: |
Quinnipiac University Conferences & Events is a new department that provides support in the planning and execution of conferences, events and summer programs on campus. Our staff assists external companies and organizations so they can host their events on our beautiful campus. Please visit conferencesandevents.qu.edu for more information.
|
| Summer Benefits: |
This position is 20-30 hours per week including the following benefits:
- $16.35 per hour.
- Free on-campus housing in a single room in a shared suite, which has an in-suite bathroom and kitchen.
- On-campus housing will only be available May 18 – August 1. Housing will not be provided outside of those dates.
- Staff are responsible for providing their own meals but can access the dining hall when it is open.
- To be eligible to receive the room and board benefits, candidates must be available to work over 15 hours a week.
- Free on-site parking.
|
| About Quinnipiac: |
Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,000 students in more than 130 degree programs through its Schools of Business, Communications, Education, Computing, and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Our 21 Division I teams have achieved remarkable success, boasting multiple conference titles. This includes a 2023 NCAA National Championship win in ice hockey, a three-time defending national champion women's rugby team, and a trip to the Sweet 16 for our women's basketball team. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review's "The Best 388 Colleges." The university is in the midst of program expansion and renewal for both traditional and adult learners, attraction of diverse communities, development of innovative corporate partnerships, and construction of an ambitious set of capital projects. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X. |
| Responsibilities: |
Administrative/Office Operations
- Provide front desk coverage and receive inquiries from clients and campus partners via email, phone or in our project management platform.
- Check participants in and out of the housing database, make any necessary room changes
- Follow up and help resolve open support tickets with staff and service providers.
- Assist in the preparation of check-in and checkout procedures.
Client Relations
- Be the first point of contact with clients on campus and ensure client satisfaction.
- Have a full understanding of each program’s operation and daily logistical needs.
- Greet participants and handle all inquiries, providing exceptional customer service.
|
| Qualifications: |
- Strong oral and written communication skills for telephone, email, and personal contact.
- Must have a pleasant, helpful attitude, calm under pressure and enjoy customer service.
- Must have the ability to encourage and motivate others to work as a part of a team and adhere to deadlines.
- Attention to detail, organized, patient, and maintain a professional appearance.
- Highly proficient at managing multiple priorities while exceeding client expectations.
- Demonstrated ability to multitask and deliver requested results.
- Willingness to work independently.
- Candidates must be dependable and thorough.
- Prior event management software experience is helpful but not required.
- A strong work ethic and internal drive to continually improve will be expected.
- Problem-solving skills.
- Ability to repeatedly lift 25 lbs.
|
| Special Instructions to Applicants: |
TO APPLY:
Applications must be submitted electronically and include a resume; a cover letter is optional.
Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.
|
