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Part-Time Call Center Supervisor at QU Poll

Apply now Back to search results Job Number: 494899
Type: Part-time
Campus: Mount Carmel - Hamden, CT
Categories: Staff

Overview:

The Quinnipiac University Poll, recognized throughout the country as a gold standard source of public opinion information on elections, political figures, and issues in the news, is seeking a Part-Time Supervisor to join our exciting team. This position will support the Quinnipiac Poll’s call center operations and is responsible for coaching the interviewer team to excellence.

This is a part-time, non-benefits eligible, position not to exceed 19 hours per week. Remote and in-house/on-site shifts are available.

Responsibilities:
  • Coach and mentor in-house and remote interviewers to meet quality and quantity standards of the Quinnipiac University Poll
  • Manage call center workflow to ensure surveys are being conducted in a timely manner
  • Monitor calls for in-house and remote interviewer teams and provide feedback regarding proper interviewing techniques
  • Assist with developing new interviewers by providing post training guidance and constructive feedback
  • Manage varied personality types to individual excellence
  • Oversee attendance for shift interviewers
  • Measure interviewer performance using automated reports and processes
  • Positively encourage interviewer team members to meet survey goals
  • Assist in resolving employee issues
  • Work with senior supervisor on duty to manage the phone file, ensuring seamless operation of the call center staff
Education Requirements:
  • Bachelor's degree preferred
Qualifications:
  • Candidates should bring leadership skills, a high energy level, and a positive approach to this supervisory role which focuses on teambuilding.
  • Coaching the interviewing staff to high performance is a key aspect of this position, therefore, strong communication skills are required.
  • Supervisors must possess the confidence and competence to assist in mentoring and guiding interviewers to their best performance.
  • Solid computer skills are a must.
  • Supervisors must possess working knowledge of computer software applications (i.e MS Office, Zoom).
  • The position requires strong attention to detail, good articulation skills, and the ability to support the interviewing staff to meet the day-to-day objectives of the Quinnipiac University Poll.
  • Candidates should have at least 3 years’ experience in a call center environment.
  • Must be timely, flexible, and dependable.
  • Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion.
About Quinnipiac: Quinnipiac is a private, coeducational, nonsectarian institution located 90 minutes north of New York City and two hours from Boston. The university enrolls more than 9,500 students in 110 degree programs through its Schools of Business, Communications, Education, Computing and Engineering, Health Sciences, Law, Medicine, Nursing, and the College of Arts and Sciences. Quinnipiac is recognized by U.S. News & World Report as both a best-value school and a top national university, and has also earned recognition in Princeton Review's "The Best 387 Colleges". Quinnipiac has been named a "Great College to Work For" as determined by a comprehensive industry survey. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook and follow Quinnipiac on Twitter and Instagram @QuinnipiacU.
Special Instructions to Applicants:

TO APPLY:

Applications must be submitted electronically and include a resume, cover letter addressing how your experience supports the requirements of this position and Quinnipiac's commitment to diversity and inclusion, and contact information for three references on the application form.

  • This is a part-time, non-benefits eligible, position not to exceed 19 hours per week.
  • Remote and in-house/on-site shifts are available.
  • Starting hourly rate is $15.50 to $17.00, depending on experience.

Quinnipiac University has a strong commitment to the principles and practices of diversity and inclusion throughout the University community and welcomes candidates who enhance that diversity.

We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.

COVID-19 Vaccination Requirement: Please note that the university has a COVID-19 vaccination requirement. For more information, please visit www.qu.edu/health-wellness-and-safety/covid-19-resources/

Quinnipiac University is an Equal Opportunity Employer.

Advertised: Eastern Standard Time
Applications close:

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